Sarah Kelsey builds on foundational knowledge by answering the most frequently asked questions the support team receives, including:
- Why can't I login to the carer companion app?
- How can I change my and others' email and password?
- Why can't I see clients and carers' details while logged in?
- How can I make documents visible on the carer companion app?
- How can I edit a booking after the start time / once a carer has checked-in?
- How do I setup a new care circle member?
- How do i assign and configure roles?
- How does the Care Circle QR code marker work for emergency access?
- Why is it important to complete and confirm my bookings?
- How do I make a client / carer inactive (instead of deleting them)?