The information provided through this page is meant for use as guidance only, our intention is to increase awareness and encourage preventative behaviour throughout the outbreak of COVID-19.

CareLineLive accept no liability for the advice provided. You should always seek advice from a medical professional.


Please consult the following websites for information from governing bodies:

For healthcare professionals:

Public Health England: Guidance for social or community care and residential settings on COVID-19

UKHCA - Guidance for the social care sector on COVID-19

GOV.UK - Infection Prevention and Control

For the general public:

NHS - Coranavirus overview - Stay at home guidance

WHO - Advice for the Public

Department of Health and Social Care & Public Health England - Coronavirus (COVID-19): UK government response

Centers for Disease Control and Prevention (US)




What are the symptoms and what should I do if I recognise them?

It's important to follow the recommended instructions if you recognise the symptoms.

Stay at home if you have coronavirus symptoms:

Stay at home for 7 days if you have either:

  • A high temperature
  • A new continuous cough

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact NHS 111 to tell them you're staying at home.

There will not be testing for people who are self isolating with mild symptoms.

Use the NHS 111 online coronavirus service if:

  • You feel you cannot cope with your symptoms at home
  • Your condition gets worse
  • Your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.


How can I protect myself and others?

Practising good hygiene and cleanliness are the best methods to prevent infection.

How to prevent COVID-19 from spreading

Wash your hands regularly

It is recommended to wash your hands with soap for at least 20 seconds around 5 times a day. Antiseptic gel can be used whenever washing is not possible.  It is, however, not as effective as washing your hands.

Cough and sneeze into a tissue

The virus can be passed on to others through respiratory droplets produced when an infected person coughs or sneezes. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.

Avoid touching your face

It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own nose, mouth or possibly their eyes.

Personal Protective Equipment

Store PPE safely and cleanly, avoiding contamination. Consider changing equipment between tasks such as making food and administering medication. Follow your company's policies closely.

Avoid contact with those that are infected

The virus is thought to spread mainly from person-to-person, particularly when in close proximity to those that are infected. (within about 6 feet).


Who is at risk?

The elderly and people with pre-existing conditions have a much higher chance of becoming seriously ill as a result of COVID-19.

The Elderly

Most people recover from COVID-19 after a few days of rest. Some groups are more at risk than others, in particular the elderly. Risk of complications and fatality have been shown to increase with age.

Fatality rate for the elderly as of 11th March 2020 are as follows:

  • 80+ years old - 14.8%
  • 70-79 years old - 8.0%
  • 60-69 years old - 3.6%

Existing medical conditions

Those with existing medical conditions are also at higher risk; of all fatalities so far, 0.9% have been without existing conditions (comorbidities).

The highest risk conditions include:

  • Cardiovascular disease
  • Diabetes
  • Chronic respiratory disease

Furthermore, people with medical issues such as high blood pressure, lung complaints and weakened or compromised immune systems are more likely to develop serious illness as a result of the disease.



GOV.UK - Infection Prevention and Control

WHO - Advice for the Public

Centers for Disease Control and Prevention (US)