Carer Requirements
Dec Norton avatar
Written by Dec Norton
Updated this week

The carer requirements section is where you are able to create a list of all the information that you require when recruiting new staff. These can be training certificates, driving licences, references or even simple questions about their suitability.

Adding carer requirements

To see a list of the requirements you have, or add a carer requirement, head to Settings → Employees → Requirements. Then click the + icon to add in a requirement.

This will bring up the form below:

create_requirement.png

Here you can enter:

  • The name of the requirement - This field is required

  • What type of requirement it is from:

  • Description - You can enter a short description of the requirement to explain further what it is.

Requirement templates

Once you have added your requirements, you can group them together to easily allocate them to specific positions; e.g. Carers, Drivers, Office staff etc.

Here we can see that there are 2 templates set up. The number on the right hand side indicates how many requirements are grouped in this template.

To add a template go to Settings → Employees → Requirement templates and click the + icon in the top right hand corner, name the template and add in all the requirements you wish to using the drop down menu. You can add any notes you wish to and a brief description of what it is for and click create.

ℹ️ Requirements can be part of more than 1 template. If multiple templates are added to a carer containing the same requirement, the requirement will only add once and both template names will be displayed.

Attaching carer requirements

To attach requirements to a carer, go to their requirements tab by heading to a carer's record and selecting the requirements tab. Click the + icon in the top right corner.

Here you can attach either a previously set up template to attach a set group of requirements, or a single requirement. You can add more requirements as needed after this.

Completing requirements

Once the requirement(s) have been added, they will need completing. There are a couple of ways do this depending on what type or requirement you are completing. You will be able to see if there are any incomplete requirements as there will be an exclamation mark next to the requirements tab.

For all requirements, click the pencil icon on the right hand side and fill in the completion status from the drop down menu. These options are:

  • Pending - work on the requirement has not yet started.

  • In-progress - work on the requirement has started, but has neither been completed nor failed.

  • Complete - everything needed for the requirement has been completed.

  • Fail - requirement has not been met.

  • Not applicable - the requirement isn't applicable to this carer.

You can enter an expiration if needed which will pull through to both the carer requirements report and to the main dashboard.

Text requirements will have a text box, allowing you to enter the information needed. There is also a comments box for anything else that needs recording

ℹ️ By default, a carer can still be allocated to a booking if their requirements have not been completed. You are able to only allow carers with certain requirements/templates to be assigned to particular clients using Carer Compatibility

Document requirement

Document requirements can be completed by uploading the matching document to the carer's documents tab. You will need to select the matching document type for this to happen. Requirements marked as complete by documents will not pull through an expiration unless it is added manually afterwards on the requirement.

Qualification requirements

⚠️ A qualification requirement needs to have either an expiry date, or a training record related to it in order to remain complete. If neither of these are complete it will revert to pending.

Requirements with expiration dates

When marking a requirement as completed, you can select the date that it should expire. When the expiry date is passed, the requirement will automatically be marked as Expired.

Expiring expirations will be shown on the dashboard, and a Carer Requirements report can be run to list any expiring/expired requirements within a time period.

Where are you alerted?

On your Dashboard you will notice different tabs, Today, This week etc. Within those tabs is an expiration section where you will be alerted of any requirements that are expiring, click on the entry and it will take you to the carers requirements report within the Reports section.

ℹ️ It is worth noting that there is not an email notification for this. These sections will need to be monitored via the dashboard or the carer requirements report

Removing requirements

It is possible to remove requirements from a carer by clicking the bin icon. If a template has been attached, you cannot remove individual requirements within that template. The entire template must be removed This can be done by clicking on the template name.

⚠️ Please note that removing a template will remove all requirements within that template.

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